Shalimar Paints respects your privacy and is committed to protecting personal and non-personal information collected through its official website (“Website”) and its mobile applications (“Apps”). This policy describes how information may be collected, used, and shared when you access or use the Website or Apps. Shalimar Paints may update this policy from time to time; changes will be published through the Website or, where appropriate, the Apps.

This policy applies to visitors and users of the Website and Apps. The information collected may vary depending on the features you use, the permissions you grant, and the settings on your device.

When you visit the Website, our servers may automatically receive technical information such as your IP address, browser type, operating system, referring page, and pages visited. When you use an App, we or our service providers may receive technical and diagnostic information such as device type, operating system and version, App version, language, usage events, crash reports, and network-related information. This information may be logged or analyzed on an aggregated or statistical basis to maintain, secure, and improve our digital services.

We do not disclose personal information to other companies or individuals without your permission, except as described in this policy or as otherwise permitted or required by applicable law. We may share information with contractors and service providers supporting the Website, Apps, or our business operations, subject to appropriate safeguards.

Shalimar Paints may use non-personal and aggregated information, such as approximate region, browser or device type, operating system, and Website or App usage, to understand usage patterns, troubleshoot issues, improve functionality and performance, support security, and provide relevant language or regional content. We will not use technical or usage information to identify you unless necessary for a stated purpose and permitted by applicable law.

If you submit information through the Website or an App—for example, through a registration, enquiry, feedback, service request, or contact form—we may collect the details you choose to provide, such as your name, contact information, and the content of your submission. We use this information to respond to you, provide requested services, administer the relevant feature, and meet legal or operational requirements. Please provide only information that is necessary for your request.

Depending on the App’s features, it may request access to device functions or information (for example, camera, photos/files, location, or notifications). Such access will be requested through your device’s permission controls and used only for the feature or purpose explained at the time of the request. You can manage or withdraw permissions through your device settings; doing so may limit the availability of certain App features. Shalimar Paints does not intend to access device permissions that are not required for the App’s stated functionality.

The Website may use cookies—small data files stored on your device or browser—to recognize a returning browser, support Website functionality, and understand which areas are of interest. Cookies are not intended to track your individual information.

Apps may use similar technologies, SDKs, or local storage for functionality, analytics, diagnostics, and preferences. You may be able to manage cookies through your browser settings and certain App-related tracking or permissions through your device settings. Disabling these technologies may affect some features.

We may allow trusted contractors or service providers to process information on our behalf for hosting, analytics, customer support, maintenance, security, or other operational purposes. The Website or Apps may also contain links to, or integrate with, third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to third parties.

We do not sell your personal information.

Shalimar Paints uses reasonable safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, to provide services, resolve disputes, enforce agreements, and comply with applicable legal requirements.

You may request deletion of personal information associated with your use of the Website or Apps by contacting Shalimar Paints through the contact details published on our official Website. Please specify the information or account you want deleted and provide sufficient details for us to verify and process your request. We will review and respond to deletion requests in accordance with applicable law and our internal procedures.

Where deletion is approved, we will delete, de-identify, or otherwise securely dispose of the relevant personal information from active systems, subject to technical feasibility and applicable legal requirements. Certain information may be retained where required or permitted by law, for security, fraud prevention, dispute resolution, compliance, or record-keeping purposes. Residual copies in routine backups may be retained for a limited period and protected in accordance with our safeguards, then deleted through the normal backup lifecycle. Deleting the App from your device does not necessarily delete information already held by Shalimar Paints; a separate deletion request may be required.

You may choose not to provide certain information or deny optional device permissions, although some Website or App features may then be unavailable. For questions or requests concerning your personal information, please contact Shalimar Paints using the contact details published on our official Website. We will handle requests in accordance with applicable law.

We may occasionally update this policy to reflect changes in technology, our services, or applicable requirements. The latest version will be made available on the Website and, where appropriate, within the Apps. Please review it periodically.